Company – Baruti

Company

The Company Baruti

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Baruti's pioneering role in Kosovo's Corporate Social Responsibility

As a private employer Baruti has taken a pioneering role in gender equality. Baruti is the first call center to partially fund private health insurance in Kosovo and the first company to introduce paternity leave in Kosovo.

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Baruti goes green

To sensitize employees and the public for sustainability by treating nature respectfully, Baruti has launched the action #barutigoesgreen. Volunteers clean the city and plant trees. For their commitment and initiative, Baruti has been given an award by the City of Prishtina in 2018.

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Equal Employer

Equal Employer of the Year - Recognition for Gender Equality Award (2017), USAID. Equal treatment with different color, religion, origin, sexual orientation, gender, age, physical and mental impairment: Baruti is always working on optimizations and plays a pioneering role in Kosovo in this regard. Baruti is the contact for NGOs and supports them in reintegration projects.

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Maternity & Paternity Leave

Maternity & Paternity Leave (2017), Swedish Embassy, ​​D4D, Olof Palme International Center. After the birth of a child, parents should be able to look forward to their happiness and have enough time to adapt to the new reality and to coordinate with each other. Baruti is the first company to introduce paternity leave in Kosovo.

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Migrant of the Year

Migrant of the year 2016 - Recognition as Migrant of the Year for Promoting Direct Investment in Kosovo, Ministry of Diaspora Kosovo. Baruti is entirely a product of migration and is awarded the "Migrant of the year” award by the Government of Kosovo. Thus, the contribution that Baruti has made to the Kosovar economic performance has been recognized.

Baruti - a result
of the migration.

Migration is not only one of the biggest challenges of our time for EU member states. The main reason for intra- and inter-state migration is unemployment or education disparities: in particular, Kosovo has a marked history of migration, with the German-speaking world a popular destination. Emigration and repatriation means that more than 10,000 inhabitants in Kosovo now speak perfect German. Ascending trend. By establishing a call center, the owners of Baruti identified a business model in order to create a perspective for returnees in Kosovo and thereby, even if only on a small scale, to ease migration pressure. Baruti is now one of the largest private employers in Kosovo.

Migration is not only one of the biggest challenges of our time for EU member states. The main reason for intra- and inter-state migration is unemployment or education disparities: in particul...

Migration is not only one of the biggest challenges of our time for EU member states. The main reason for intra- and inter-state migration is unemployment or education disparities: in particular, Kosovo has a marked history of migration, with the German-speaking world a popular destination. Emigration and repatriation means that more than 10,000 inhabitants in Kosovo now speak perfect German. Ascending trend. By establishing a call center, the owners of Baruti identified a business model in order to create a perspective for returnees in Kosovo and thereby, even if only on a small scale, to ease migration pressure. Baruti is now one of the largest private employers in Kosovo.

Media appearances

The showcase example Baruti has found favor with various Swiss media. The highlight of the show is the transfer of Baruti Call Center employees to Zurich, where we were able to showcase our daily work as part of an exhibition in the Le Corbusier Pavilion museum visitors. The eight-week stay with a tantalizing view of Lake Zurich not only made our customer care experts daydream, but also provided them with a better understanding of customers and customer needs in Switzerland.

“There are at least 10,000 people who speak fluent German in Kosovo. The success story of a call center that three Swiss people with Kosovan roots founded shows that this has considerable potential.”

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Experience

Leverage frameworks toprovidee werment.

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Awards Winner

Leverage frameworks toprovidee werment.

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Secure

Privacy is important to us.

Certified Call Center in Kosovo

April 13/ 2021

ISO/IEC 27001 : 2013

In accordance with TÜV NORD CERT procedures, Baruti AG applies a management system according to the standard ISO / IEC 27001: 2013 for the following scope: Management of information stocks for cost-efficient outsourcing for market research, inbound & outbound call centers, back office, IT services and finance.
In accordance with TÜV NORD CERT procedures, Baruti AG applies a management system according to the standard ISO / IEC ...
In accordance with TÜV NORD CERT procedures, Baruti AG applies a management system according to the standard ISO / IEC 27001: 2013 for the following scope: Management of information stocks for cost-efficient outsourcing for market research, inbound & outbound call centers, back office, IT services and finance.
April 13/ 2021

PCI DSS

Baruti AG is committed to protecting consumers' credit card information in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Our focus on this standard is reflected in people, technologies and processes we use. We regularly perform vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. In addition, our PCI compliance is certified annually by a PCI Qualified Security Assessor (QSA).
Baruti AG is committed to protecting consumers' credit card information in accordance with the Payment Card Industry Dat...
Baruti AG is committed to protecting consumers' credit card information in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Our focus on this standard is reflected in people, technologies and processes we use. We regularly perform vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. In addition, our PCI compliance is certified annually by a PCI Qualified Security Assessor (QSA).
April 13/ 2021

GDPR

Our customers' right to privacy is a top priority for Baruti AG, which is why compliance with international laws and regulations plays a key role. We are committed to ensuring the safety and security of the personal information we process and to following an accordingly consistent approach to privacy. We have always had a robust and effective privacy program that complies with applicable laws and adheres to privacy principles. The Baruti Call Center is GDPR compliant, both in business terms and conditions and in terms of technology.
Our customers' right to privacy is a top priority for Baruti AG, which is why compliance with international laws and reg...
Our customers' right to privacy is a top priority for Baruti AG, which is why compliance with international laws and regulations plays a key role. We are committed to ensuring the safety and security of the personal information we process and to following an accordingly consistent approach to privacy. We have always had a robust and effective privacy program that complies with applicable laws and adheres to privacy principles. The Baruti Call Center is GDPR compliant, both in business terms and conditions and in terms of technology.

What we have achieved so
far as a call center in Kosovo

2019

SUCCESSFUL RESTRUCTURING

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase.
2018

SUCCESSFUL RESTRUCTURING

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...
2017

CREATING A CALL CENTER ACADEMY

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...
2016

INBOUND CONTRACT TRAVEL INDUSTRY

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...
2015

INBOUND CONTRACT ORDER LOGISTICS

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...
2014

CERTIFIED CALL CENTER

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...
2013

MARKET ENTRY IN INBOUND AND OUTBOUND BUSINESS

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...
2010

ENTRY IN MARKET RESEARCH

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...
2009

FOUNDED BY SWISS STUDENTS

The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a pri...
The restructuring in the previous year enabled Baruti to improve its performance, which customers appreciated with a price increase...